Custom Web Application Development
Web applications built around how your business actually works, from first workflow to a maintained production system.
Software service
Application Maintenance and Support
Ongoing updates, security patches, monitoring and small improvements for the applications your business depends on.
About this service
Software needs care after launch: security updates, dependency upgrades, bug fixes and the small changes users ask for. A maintenance arrangement keeps your application healthy and gives you someone who knows the system when something goes wrong.
How we work
We agree what is covered, how requests are raised and how quickly they are looked at. Each month we apply updates, review logs and monitoring, and work through a prioritised list of fixes and improvements, recording what changed.
Agree the support boundary
Maintenance is arranged manually after we review the application and your ongoing needs. Each agreement defines included tasks or hours, coverage hours, response expectations, exclusions, unused-hours policy and a review or end date. Unlimited development, guaranteed uptime and 24-hour on-call coverage are not included unless separately agreed. Third-party subscriptions and hosting charges remain separate.
Handover and renewal
We agree who owns backups, releases and incident decisions. Renewal and changes to scope are discussed directly; this website does not create an automatic subscription.
Starting a support agreement
We first review the application, supported dependencies and deployment access so the agreement reflects its current condition. Existing defects or a major upgrade may need a separate initial scope. Each request is prioritised against the agreed hours and response window; work beyond the allowance is quoted before it is added.
Context photograph by Markus Spiske / Pexels, cropped under the Pexels License. This is a sourced photograph, not a client project or our office.
Problems it solves
- Updates postponed because nobody is responsible for them
- Bugs that wait weeks for a developer
- No record of what changed and why
Key benefits
- A known contact who understands your system
- Regular security and dependency updates
- A clear record of changes
What you receive
- Agreed support scope and request process
- Monthly updates and health checks
- Bug fixes and small improvements
- Change log and periodic report
Guides for your next step
- Guide
MySQL backups for small teams: mysqldump, MySQL Shell and point-in-time recovery
A practical backup plan for MySQL 8.4 and 9.7: when to use mysqldump or MySQL Shell's parallel dump and load utilities, how to keep binary logs for point-in-time recovery, and a checklist for testing restores.
Prepare the scope with this guide: MySQL backups for small teams: mysqldump, MySQL Shell and point-in-time recovery. Its implementation choices should be reviewed for your project.
- Guide
Fix PHP-FPM 'server reached pm.max_children' and 502 errors
Why PHP-FPM runs out of workers, how to read the status page and slow log, and how to size pm.max_children from real memory use instead of guessing.
Prepare the scope with this guide: Fix PHP-FPM 'server reached pm.max_children' and 502 errors. Its implementation choices should be reviewed for your project.
- Guide
Magento monthly security patches in 2026: apply them in order
Adobe now ships Magento security fixes monthly as isolated patches. Learn the 2026 bulletins, the baseline rules, how to apply files in order and how to verify.
Prepare the scope with this guide: Magento monthly security patches in 2026: apply them in order. Its implementation choices should be reviewed for your project.
Related implementation tools
- Directory profile
Snyk
Developer security platform that scans open-source dependencies, code, containers and infrastructure as code for vulnerabilities.
Dependency vulnerability checks can inform agreed maintenance and remediation work.
- Directory profile
Datadog
Monitoring and observability platform for infrastructure, application performance, logs and errors, with 1,000+ integrations and a free tier for up to five hosts.
Monitoring and error investigation can support an agreed maintenance coverage and response plan.
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Tell us what you need
A short message is enough: what the software should do, what is in the way, and any deadline. We reply by email.